7 Key Steps of Business Intelligence (BI) Implementation Process
May 18, 2021
8 minutes to read
Why Does Your Company Need Business Intelligence Implementation?When it comes to the concept of business intelligence, we should picture not just the mere technology but a set of tools, software, and practices used for the collection and presentation of the company's data.BI systems consolidate different sources of data into a single information stream. This is all done in a way to allow decision-makers to easily analyze and manage information.Business intelligence helps companies move from 'guessing' to 'understanding' the real cause of a particular problem. Here's a simple example:
The "traditional" business approach:
Problem → "Sales are below target this quarter"
Reason → "Because Sales team productivity is low".
The BI-induced approach:
Problem → "Sales are below target this quarter"
Reason → "Because of drop in sales in ABC period(s)" → "Because of unusual number of customer complaints" → "Because of major shipping delays" → "Because of the supply chain issues that take place due to XYZ".
Turning static data into actionable insights. The ability to extract crucial facts from operational data and quickly adjust strategies is what really differentiates a successful business from others. The implementation of BI allows businesses to discover profitable and low-yield activities and helps to identify what keeps a business from achieving its plans and goals set.
Identifying ways to increase profit. BI turns cumbersome data tables into interactive dashboards, giving non-tech savvy users a proper perspective and a unified picture of what needs to be done in particular to move from point A `Where are we now?` to point B `Where do we want to be?`.
Tracking business performance. BI helps to ensure you get the right information to track, identify the correct KPIs, and — most importantly — use the right means to measure relevant indicators.
Optimizing operations. Thanks to business intelligence tools, disparate sources of information can be put together and give business owners a holistic view of their operations. This will help to further develop existing infrastructure, or improve areas of weakness that often cause businesses to lose clients.
Analyzing customer behavior. Thorough analysis of user patterns provides businesses with important insights into customer's habits and motivation. BI brings forth a real and unbiased picture of how customers interact with a company's products or services, what problems they face, what makes them abandon carts or switch to a competitor's product, etc.
Getting a competitive advantage. Business intelligence promotes faster and smarter decision making, helping a business achieve its short- and long-term goals faster. BI also highlights new sales opportunities, putting a company one step ahead of the competition.
Trends discovery. Without access to relevant data, it is almost impossible to discover emerging trends and figure out rapidly changing market conditions. Introducing interactive BI tools to the daily operations, business owners can quickly spot changes in demand, market capacity, investment environment, etc.
Successful Business Intelligence Implementation Steps
1. Analyze the current state of the company's dataBefore implementing a BI strategy or integrating corresponding tools, it's necessary to understand in which state your data is, currently. This process includes examining all the existing sources of data, and evaluating how data is stored, managed and shared.Keep in mind that not all sources can be valuable for BI — some may provide incomplete data, some duplicate information, overlap stats, etc. So, select those that are clear and carry the most value in terms of information relevance and retrieval.
2. Gather a team of subject matter expertsObviously, the BI integration process would be impossible to carry out without a dedicated team. Your team has to consist of data-driven experts that have expertise in different domains — finance, IT, marketing, HR, etc. These can come from your various intercompany departments.A mix of members with different backgrounds ensures that the BI team will be able to introduce changes to all the necessary areas of your company and not overfocus on a single component.When it comes to the team members' roles, in particular, your group of BI evangelists may consist of: Data Quality Analyst, Data Mining Expert, Lead Developer, Infrastructure Architect, Data Administrator, Project Manager, and Business Representative.
3. Create a strategy and a business intelligence implementation planOnce you have assembled a BI team, it's time to develop your strategy. Here, your main task will be to understand how data will be processed within your company. To correctly define the scope of business intelligence implementation, you need to answer three basic questions:
What are my objectives? Define what you expect to get after BI implementation — do you want to increase sales, boost marketing, improve supply chain, project management analytics or uplift customer satisfaction? Do you want to improve existing IT infrastructure or do you want to improve team/department performance?
What do I have available to achieve that objective? Since information is the cornerstone of a successful business intelligence implementation, define which data you collect in the moment, how you collect it, which departments of your company contribute to this process, and which additional data should be collected in order to reach your goals.
What else do I need? Identify what should be done in order to successfully implement the business intelligence system. For example, what means need to be introduced into existing infrastructure to help you reach your objectives — will it be enough to integrate third-party solutions or do you want to completely replace the existing infrastructure, etc.
4. Identify important KPIsAt this stage, you need to understand what you want to measure. Identifying key performance indicators will help you ensure your BI strategy stays on the right track throughout the whole business intelligence implementation process.The choice of metrics solely depends on your goals, but we advise you to break them into sections based on the objectives (or departments) they relate to. For example:
Finances — Current Ratio, Accounts Receivable Turnover Ratio, Net Profit Margin.
Sales — Sales Revenue, Gross Sales Revenue.
Marketing — Marketing Qualified Leads, Conversion Rate, Customer Acquisition Cost.
Human Resources — Revenue per Employee, Cost per Hire, Early Turnover.
Project Management — Productivity, Return On Investments, Actual Cost.
5. Educate Staff & StakeholdersFor many people, it is quite difficult to break established habits, and business intelligence adoption is no exception here. If your employees have never had experience working with the BI before, chances are they will resist adopting new tools.To make sure that your staff understands the necessity of change, hold training sessions and make them a part of the implementation strategy. Help employees see the bigger picture and value behind the new software; explain how new tools will improve their work and what the reasons are for introducing such changes. Data analytics has to become a part of a company's culture.Oftentimes, all business owners have to do to minimize the effect of this phenomenon is simply communicate with their employees to get their input (before actually implementing BI tools). When people — whose work will be affected by the changes — know their considerations are taken into account, and that their concerns are addressed in advance, it is much easier for them to start using new technologies.
6. Choose a software and setup BI infrastructureThe integration of actual BI tools will be a major part of the whole process. At this stage, you will need to choose your BI software. Luckily, there are a lot of ready-made solutions on the market from SAP, IBM, Oracle, and Tableau. Your developers, in turn, will need to configure data storage and data environment components.For data storage, you can go with either of two repositories: a data lake or data warehouse. A data lake assumes storing raw blocks of data, the purpose of which is yet to be defined. A data warehouse, on the other hand, is a repository that stores structured and filtered data. The latter is considered a better choice for BI architecture. For the data environment, you can choose between three options: On-premise — where the BI system is located on your internal physical servers; Cloud — where the BI system is stored in a public/private cloud; and Hybrid — where some components are stored internally, and some are deployed in the cloud.If you don't have enough expertise in the Big Data domain, you can always onboard a ready-made development team who has the relevant know-how and is experienced enough in developing custom business intelligence systems tailored to your needs.
7. Roll out pilot project and adjust system based on the resultsAfter all the components of a system are tuned to work together, it’s time to test them. Start with the smaller chunks of data and expand later on as you adjust system requirements. The testing process of a BI system normally covers all main reporting functions and consists of several phases:
Functional testing — report data accuracy checks, drill-down checks, report performance checks, browser checks.
ADHOC report testing — mapping checks.
Security testing — report access tests, data security checks, integrated security tests.
Regression testing — regression testing of report data, report data format, report performance, and report security.
Stress testing — simulating concurrent user load and user behavior.
Implementing BI with WTT SolutionsAll great strategies and innovations come from data-driven decisions, and BI is a way to ensure companies have solid ground to base their actions on. Business intelligence solutions give organizations access to real-time analytics and spare them the need to turn to third-party companies to do that for them.The popularity of business intelligence is spreading at high speed, and will continue to do so as more and more data becomes generated worldwide.If you are interested in developing a custom business intelligence application, or want to get a deeper sense of what's going on and what should be done with your company data, contact us through the feedback form in the upper right corner of this page. Make sure you subscribe to our newsletter so you don’t miss any new blogs and industry insights!
FREQUENTLY ASKED QUESTIONS
🚀 I am already getting all the business information in my CRM, HRM, and accounting systems. Do I still need to opt for any BI tools?
If you constantly monitor and analyze the information you get, keep your data up-to-date and adjust sales or marketing strategies based on that data, then there would probably be no need for additional solutions. In other cases, however, we would recommend introducing BI tools to your business to consolidate diverse data streams.
⌛ Do I need to be tech-savvy to use BI software developed by you?
All the products developed by WTT-Solutions are intuitive and easy-to-use. You don't need to have a technical degree or hire a full-time data specialist to work with BI software we develop. For cases where additional help may be needed, you can always count on our team to support you.
💵 I want to buy ready BI software but not sure if its functionality will fit my organization. What do you suggest?
Lots of solutions that are on the market today offer trial periods and demo versions so you can test them and decide on the one that fits you best. If, however, you are looking for special functionality, we'd recommend you work with a custom-built BI tool that is tailored to your objectives. Contact one of our managers so we can discuss your business needs in more detail.
💻 Are there any disadvantages to Business Intelligence implementation?
When developed appropriately, a BI system perfectly integrates with the company's business processes and policies. There are still some obstacles you should be aware of, however. These are: 'resistance to adoption' high project price, and possible data breaches. The last two are connected solely to the expertise of a development team in charge of BI implementation.
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Table of contents
Why Does Your Company Need Business Intelligence Implementation?
Successful Business Intelligence Implementation Steps
1. Analyze the current state of the company's data
2. Gather a team of subject matter experts
3. Create a strategy and a business intelligence implementation plan
4. Identify important KPIs
5. Educate Staff & Stakeholders
6. Choose a software and setup BI infrastructure
7. Roll out pilot project and adjust system based on the results
Implementing BI with WTT Solutions
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